Frequently Asked Questions

Frequently Asked Questions

Below are a selection of FAQ’s to help answer any questions you may have during the booking process or before your stay at Drayton Manor.

Location

The Hotel is on the same site as Drayton Manor Theme Park. As you come up the driveway you will see the Hotel and guest parking on the left hand side.

If you are using a satellite navigation system, the best postcode to use is B78 3SA

Our nearest Airport is Birmingham International, it is around 13 miles from the hotel and costs around £25 in a taxi.

The closest Train station is Tamworth, around 3 miles from the Hotel. A Taxi to or from the station costs around £6.00

Rooms & Accommodation

You can see all of our room types here

In our family rooms we can accommodate 2 adults and up to 2 children under 10 years of age sharing the double sofa bed. Please note this room can also accommodate a cot, however please note this will reduce the floor space.
Our family interconnecting rooms consists of one standard family room ajoining to either a room with 2 single beds or 2 double beds, subject to request and availability. The interconnecting rooms can accomodate up to 2 adults and 5 children and an infants cot. For further infortmation on this, please feel free to contact the reservation tem on reservations@draytonmanor.co.uk.

Yes, all of our rates include breakfast.

You can check in to your room at 3pm. Check out time is 10 am.

Late check out can be requested at time of check in and is chargeable. Late check out will be charged at £10 per hour, subject to availability, please reserve at reservation stage or ask at reception. Rooms cannot be held for late check out after midday.

All of our rooms have a bath with shower over the bath, excluding our accessible rooms which have a wet room style bathroom with just shower.

All of our rooms are non-smoking

Yes, we have rooms that have been specially designed for accessible use including one of our Thomas & Friends themed family rooms.

General

Check in time is 3pm and check out time is 10am.

Children are 0-16 years. At least one guest in each room must be 18+

There is a safe in all of our bedrooms for our guests convenience, there is no charge for this.

WIFI is available throughout the hotel and is free of charge for all guests.  Please obtain your login details from our reception team.

You are welcome to call us anytime with a query on your reservation on 01827 285 551. If you would prefer you can email our team here

There is ample free car parking for our guests at the hotel. There is additional parking to the side of the hotel if main car park has no spaces.

We do have a number of travel cot beds for our guests use. Please advise us at time of booking if you require one for the duration of your stay. We do not charge for these.

We do have a number of high chairs along with booster seats for our guests convenience. Please request one when you place your reservation for dinner.

No we don’t accept these at the Hotel.

If you have booked online you can cancel online here (subject to the terms of your booking) if your booking was booked directly with the Hotel, contact the Hotel directly on 01827 285551 to cancel (subject to the terms of your booking).

Please contact the Hotels events department, who will be pleased to help on 01827 255995 or by email here.

No, parking is free for hotel guests. Please take your ticket to the hotel reception and a member of the team will be able to validate it for you.

Tickets

All packages include full English breakfast, you can also reserve a Stay & Play package.  The stay and play package includes 1 days tickets for entrance into Drayton manor theme park and zoo.  Please note you will receive a ticket for each family member with in your reservation.  Please note: If you reserve a stay and play package for two nights then you receive that many days tickets.

The best way to do this is to book two nights Bed & Breakfast and add the tickets separately to your booking, which is available at the next stage of the booking process online.

If you have not bought tickets in your package, you will need to buy these directly from the park website. Click here.

We cannot guarantee your room will be ready to check in before 3pm. However, if you do arrive before the check in time of 3pm we have a secure luggage storage area in the hotel for your convenience.
Please note we cannot accept any responsibility for items left in the luggage storage area.

You can use your tickets on the day of your arrival or departure.
If you choose to collect your tickets on arrival at the Hotel we can store your luggage until you check in, your tickets will be available at reception. Alternatively they can be collected from reception as you check out to use on day of departure.

Tickets include access to Drayton Manor Theme Park, Thomas Land and Zoo, there is no separate charge for any rides.

No we do not provide a babysitting service.

Food & Dining

We have various dining options available, find further information here.

We do get very busy at times and so it is advisable to book. This can be done with reception on your check in. Click here to pre book your dinner reservation to reserve your preferred time.

Yes. Please advise us at time of booking any special dietary requirements that you may have and we will try our best to ensure you are catered for. Ideally we require at least 48 hours notice to give us the best possible chance of being able to cater for your requirement.

We have a children’s menu available at all meal times.

Yes, we offer 24 hour room service.